Privacy Policy
Last Updated: January 29, 2026
Introduction
At Onwynd, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mental health AI platform. Please read this privacy policy carefully.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
Register for an account- Use our AI chatbot services
- Complete assessments
- Contact customer support
- Subscribe to our newsletter
Health Information
As a mental health platform, we collect sensitive health information including:
- Mental health symptoms and concerns
- Assessment responses and scores
- Conversation history with our AI
- Progress tracking and mood data
- Goals and treatment preferences
Automatically Collected Information
When you access our platform, we may automatically collect device information, IP address, usage patterns, and browser details to improve our services.
How We Use Your Information
We use the information we collect to:
Provide personalized AI-powered mental health supportImprove our AI models and therapeutic approachesTrack your progress and provide insightsSend service-related communicationsConduct research to advance mental health careEnsure platform security and prevent fraudComply with legal obligationsDevelop new features and services
Data Privacy & Security
Onwynd is committed to data privacy and security. Our platform is designed in alignment with HIPAA principles, with SOC 2 Type II certification currently in progress.
Your protected health information (PHI) is:
Encrypted
In transit and at rest using industry-standard protocols
Secure Storage
Stored on secure servers with industry-standard protection
Access Control
Accessed only by authorized personnel
Protected
By comprehensive security measures
Data Sharing & Disclosure
We do not sell your personal information.
We may share your information only in the following circumstances:
With Your Consent
When you explicitly authorize us to do so, such as connecting with your healthcare provider.
Service Providers
With trusted third-party providers who are bound by strict confidentiality agreements.
Legal Requirements
If required by law or to protect the safety of individuals.
Emergency Situations
In cases of imminent danger to yourself or others, we may share relevant information with emergency services.
Data Security
We implement comprehensive security measures to protect your information:
End-to-End Encryption
All communications are encrypted
Secure Storage
Regular backups and secure data centers
Multi-Factor Auth
Additional layer of account protection
Security Audits
Regular testing and monitoring
Staff Training
Employee data protection education
Incident Response
Rapid response protocols
Your Privacy Rights
You have the following rights regarding your personal information:
Access
Request a copy of your data
Correction
Update inaccurate information
Deletion
Request deletion of your data
Portability
Receive your data in a transferable format
Restriction
Limit how we use your information
Objection
Object to certain processing activities
Withdraw Consent
Revoke previously granted consent
To exercise these rights, please contact us at privacy@onwynd.com.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
Account Information
Until account deletion
Conversation History
7 years (for clinical continuity)
Assessment Data
Until account deletion
Anonymized Research Data
Indefinitely
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
International Users
Onwynd operates in the United States. If you access our services from outside the US, your information will be transferred to and processed in the United States. By using our services, you consent to this transfer and processing.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Phone
+234 (808) 428-4742Address
123 Admiralty Way
Lagos, NG 2344102
Privacy Officer
Dr. Sarah Chen