Frequently Asked Questions

Onwynd is an AI-powered mental health platform that provides personalized support through conversational AI. Our system uses advanced machine learning models trained on mental health best practices to offer empathetic guidance, assessments, and coping strategies 24/7.

No, Onwynd is not a replacement for professional medical advice, diagnosis, or treatment. We provide supplementary support and resources that can complement traditional therapy. If you're experiencing a mental health crisis, please contact emergency services or a mental health professional immediately.

Creating an account is simple! Click the "Sign Up" button, provide your email address, create a secure password, and complete a brief initial assessment. You'll be chatting with our AI in minutes.

Yes! We offer a 14-day free trial that gives you full access to all features. No credit card required to start. After the trial, you can choose from our flexible subscription plans.

We take your privacy extremely seriously. All conversations are encrypted end-to-end, and we're HIPAA-aligned. Your data is stored on secure servers, and we never sell your personal information to third parties. Read our Privacy Policy for complete details.

Your conversations are completely private and confidential. Only you have access to your chat history. Our AI processes your messages to provide support, but no human staff members review your conversations unless you explicitly request human oversight or in emergency situations.

Yes, you have complete control over your data. You can download a copy of your information at any time, and you can request complete deletion of your account and all associated data from your account settings.

Our AI is trained to provide support for a wide range of concerns including anxiety, depression, stress management, relationship issues, self-esteem, and general emotional wellbeing. However, we are not equipped to handle severe mental health crises or emergencies.

Our assessments use clinically validated questionnaires and achieve 99.5% accuracy in identifying mental health patterns. However, these assessments are screening tools, not diagnostic instruments. We always recommend consulting with a licensed professional for official diagnosis.

Absolutely! Your account syncs across all devices. Start a conversation on your phone and continue it on your laptop seamlessly. We have apps for iOS and Android, plus a fully-featured web platform.

Currently, Onwynd is available in English, Spanish, French, German, Portuguese, and Mandarin Chinese. We're continuously working to add more languages to make mental health support accessible globally.

We offer three plans: Basic ($9.99/month) for AI chat support, Plus ($19.99/month) with assessments and progress tracking, and Premium ($39.99/month) which includes virtual therapy sessions with licensed professionals. Annual plans save you 20%.

Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period. We don't believe in trapping you in contracts.

Yes! We offer 50% off for verified students and have a financial assistance program for those who qualify. We believe everyone deserves access to mental health support. Contact our support team to learn more.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are processed securely through industry-leading payment processors.

First, try refreshing the page or restarting the app. Make sure you're using the latest version. If problems persist, clear your cache and cookies. Still having issues? Contact our support team at support@onwynd.com with details about your device and the problem you're experiencing.

For web: Any modern browser (Chrome, Firefox, Safari, Edge) updated to the latest version. For mobile: iOS 14+ or Android 8+. We recommend a stable internet connection for the best experience.

While you can access previously loaded content offline, real-time AI conversations require an internet connection. We're working on offline capabilities for basic features in future updates.