Partnership & B2B Agreement
Last Updated: January 29, 2026
Partnership Overview
Onwynd offers enterprise and institutional partnerships designed to provide comprehensive mental health support for your organization's employees, students, or members.
This agreement outlines the terms for corporate, university, and organizational partnerships with Onwynd.
Services Provided
Enterprise partnerships include:
Platform Access
Unlimited access for all eligible employees/members
AI Chatbot Support
24/7 access to our mental health AI assistant
Assessment Tools
Comprehensive mental health screening and tracking
Admin Dashboard
Analytics and usage insights (anonymized)
Custom Branding
White-label options for enterprise clients
Priority Support
Dedicated account manager and technical support
Pricing & Payment Terms
Pricing Structure
Enterprise pricing is based on the number of seats (users) and billing frequency:
Starter
50-249 seats
$15/seat/month
Growth
250-999 seats
$12/seat/month
Enterprise
1,000+ seats
Custom pricing
Payment Terms
- •Invoiced monthly, quarterly, or annually
- •Payment due within 30 days of invoice date
- •Annual prepayment receives 15% discount
- •Auto-renewal unless 60-day notice provided
Included Features
- •Unlimited platform usage
- •Quarterly business reviews
- •Custom integrations (SSO, HRIS)
- •Compliance reporting
Data Security & Privacy
We maintain the highest standards of data security for enterprise clients:
HIPAA-aligned Practices
Built with health data privacy standards
- Business Associate Agreement (BAA)
- Encrypted data transmission
- Audit logs and monitoring
Data Ownership
Your organization maintains data ownership
- Export data anytime
- Data deletion on request
- No third-party sharing
Security Certifications
Industry-standard security practices
- SOC 2 certification in progress
- Annual penetration testing
- ISO 27001-aligned
Privacy Protection
User privacy is paramount
- De-identified analytics only
- Individual user data inaccessible
- GDPR-ready architecture
Service Level Agreement (SLA)
Performance Guarantees
Platform Uptime
Maximum 43 minutes of downtime per month (excluding scheduled maintenance)
Credit: 10% monthly credit for each 0.1% below 99.9%
Response Time
< 200ms average
95th percentile API response time
Support Response
< 4 hours
Critical issues during business hours
Scheduled Maintenance
Off-peak hours
Announced 7 days in advance
Data Backup
Every 6 hours
30-day backup retention
Support & Training
Standard
- Email support
- 48-hour response
- Knowledge base access
- Monthly webinars
Priority
- Phone & email
- 4-hour response
- Dedicated account manager
- Quarterly training
Premium
- 24/7 support
- 1-hour response
- Technical success team
- Custom training programs
Onboarding & Training Included:
Termination & Renewal
Contract Terms
Initial contract term is typically 12 months, with automatic renewal unless notice is provided.
- •Minimum contract: 12 months
- •Auto-renewal for same term
- •Cancellation notice: 60 days before renewal
- •Early termination fee: 50% of remaining contract value
Data Upon Termination
Upon contract termination:
- •Access continues through end of paid period
- •Data export available for 30 days post-termination
- •All user data deleted after 90 days (unless legally required)
- •Anonymized aggregate data retained for research
Interested in Partnership?
Contact our enterprise team to discuss a customized partnership for your organization:
Phone
+1 (555) 123-4567Schedule a Demo
Book a personalized demo to see how Onwynd can support your organization's mental health needs.