Refund & Cancellation Policy
Last Updated: January 29, 2026
Policy Overview
At Onwynd, we want you to be completely satisfied with your subscription. This policy outlines our approach to refunds and cancellations for all paid services.
Key Points:
7-day money-back guarantee on first subscription- Cancel anytime with no early termination fees
- Refunds processed within 7 business days
- Transparent and fair refund process
Refund Policy
7-Day Money-Back Guarantee
New subscribers receive a full refund if requested within 7 days of the initial subscription payment.
Eligibility
First-time subscribers only
Refund Amount
100% of payment
After 7 Days
After the 7-day guarantee period, refunds are generally not available as the service has been rendered. However, we handle refund requests on a case-by-case basis for:
Technical Issues
Platform issues preventing service access
Billing Errors
Incorrect charges or duplicate payments
Exceptional Circumstances
Evaluated individually by our support team
Non-Refundable Services
- •One-time assessment fees
- •Completed therapy sessions
- •Digital content downloads
- •Subscription renewals (partial month refunds not available)
Cancellation Policy
You can cancel your Onwynd subscription at any time with no penalties or fees.
How Cancellation Works:
Cancel Anytime
Go to Account Settings → Subscription → Cancel
Access Until Period Ends
Continue using service until the end of your current billing cycle
No Charges After Cancellation
Your subscription will not renew; no future charges
Reactivate Anytime
You can resubscribe at any time to restore access
Example:
If you subscribe on January 15th for $49.99/month and cancel on January 25th, you will retain access until February 14th. Your subscription will not renew on February 15th, and you will not be charged again.
How to Request a Refund
Contact Support
Email support@onwynd.com with your request
Include your account email, reason for refund, and order number
Request Review
Our team reviews your request within 2 business days
We may ask for additional information if needed
Approval Notification
You'll receive an email confirming approval or denial
Approved refunds are processed immediately
Refund Processing
Refund returned to original payment method
Typically appears within 5-7 business days
Special Circumstances & Exceptions
Corporate/Enterprise Accounts
Refund and cancellation terms for enterprise agreements are governed by your specific contract. Please contact your account manager.
Gift Subscriptions
Gift subscriptions are non-refundable. Recipients can transfer unused time to another person within 30 days.
Promotional Discounts
If you received a promotional discount, the refund amount will be the actual amount paid, not the full price.
Fraud Prevention & Abuse Protection
Protecting Our Community
We monitor refund patterns to prevent abuse. The following may result in account termination:
Excessive Refunds
More than 3 refund requests in 6 months
Chargeback Abuse
Filing chargebacks instead of refund requests
Multiple Accounts
Creating multiple accounts to exploit trial periods
Fraudulent Activity
Using stolen payment methods or false information
Chargebacks
If you file a chargeback with your bank instead of requesting a refund through our support team:
- •Your account will be immediately suspended
- •Access to all services will be revoked
- •You may be permanently banned from creating future accounts
- •We reserve the right to pursue legal action for chargeback fees
Questions About Refunds or Cancellations?
Our support team is here to help with any questions or concerns:
Response Time
Within 24 hours