Support Center
How can we help you?
Find answers to common questions or get in touch with our support team
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Live Chat
Chat with our support team in real-time
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Email Support
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Phone Support
Call us Monday-Friday, 9AM-6PM PST
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Knowledge Base
Browse our comprehensive guides and tutorials
View ArticlesFrequently Asked Questions
Getting Started
How do I create an account?
Click the "Sign Up" button in the navigation menu and fill out the registration form. You'll receive a confirmation email to activate your account.
Is Onwynd free to use?
We offer a free tier with basic AI chat features. Premium plans include unlimited sessions, access to human therapists, and advanced features.
How does the AI chatbot work?
Our AI uses advanced natural language processing trained on therapeutic frameworks. It provides empathetic responses while maintaining clinical accuracy.
Privacy & Security
Is my data secure?
Yes. All data is encrypted end-to-end and stored on HIPAA-compliant servers. We never share your personal information with third parties.
Can therapists see my chat history?
Only if you explicitly grant permission in your privacy settings. You have full control over what information is shared.
How do I delete my account?
Go to Settings > Privacy > Data Management and click "Delete Account". This will permanently remove all your data from our servers.
Sessions & Booking
How do I book a session with a therapist?
Navigate to the "Book Session" page, browse available therapists, select your preferred time slot, and confirm your booking.
Can I reschedule a session?
Yes, you can reschedule up to 24 hours before your appointment without penalty. Go to your dashboard and manage your bookings.
What if I miss my session?
If you miss a session without prior notice, you may be charged a cancellation fee. Please refer to our cancellation policy.
Billing & Plans
What payment methods do you accept?
We accept all major credit cards, PayPal, and HSA/FSA cards for eligible services.
Can I change my subscription plan?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.
Do you offer refunds?
We offer a 14-day money-back guarantee for new subscribers. Contact support@onwynd.com for refund requests.
Still have questions?
Our support team is here to help you 24/7. Get in touch and we'll respond as soon as possible.